Shipping policy

Shipping Policy – Dagenhamgr

Last updated: 17 October 2026

At Dagenhamgr, we aim to process and deliver your orders as smoothly as possible. This Shipping Policy explains how we handle order processing, shipping, delivery, and related enquiries.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Please allow 1–3 business days for order processing before dispatch, unless a different timeframe is stated on the product page or at checkout.

Orders placed on weekends or UK public holidays may be processed on the next business day.

During busy periods, promotions, or unforeseen circumstances, processing may take longer. We will make reasonable efforts to communicate significant delays.

2. Shipping Destinations

We deliver to the destinations available for selection at checkout.

Available shipping destinations, delivery methods, and any applicable restrictions will be displayed during the checkout process.

If your country or delivery address is not available at checkout, please contact us before placing your order.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The amount charged may depend on your delivery address, the shipping method selected, the size or weight of your order, and any applicable delivery promotions.

If free shipping is offered, the relevant eligibility requirements will be displayed on our website or at checkout.

Any applicable charges will be communicated before you confirm your order.

4. Estimated Delivery Times

Delivery times depend on your delivery destination, selected shipping method, and the courier handling your parcel.

Where available, estimated delivery times will be displayed at checkout or communicated in your order confirmation.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

If no delivery period has been agreed, we will deliver your order without undue delay and within the timeframe required by applicable law. For UK consumer purchases, this is generally within 30 days.

If we become aware of a significant delivery delay, we will take reasonable steps to inform you and explain the available options.

5. Order Confirmation and Tracking

After placing your order, you should receive an order confirmation using the contact details you provided at checkout.

Where tracking is available, tracking details will be sent to you after your order has been dispatched.

Please check your email, including your spam or junk folder, for order updates.

If you have not received your confirmation or tracking information within the expected timeframe, contact us with your order number so we can assist.

6. Incorrect Shipping Information

Please ensure that your delivery address, postcode, email address, and contact number are accurate when placing your order.

If you notice an error, contact us as soon as possible. We will try to correct the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

If an order cannot be delivered because incorrect or incomplete information was supplied, we will work with you to determine the appropriate next steps.

Any deductions or additional charges will be applied only where permitted by law and, where required, agreed with you.

7. Delayed or Missing Deliveries

Although we work to fulfil orders promptly, delays may occur due to courier disruptions, adverse weather, public holidays, customs procedures, or other circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate with the relevant delivery provider.

We will provide reasonable assistance in locating delayed or missing parcels.

Our legal obligations regarding delivery, refunds, and cancellation remain unaffected. Responsibility for delivery will be determined in accordance with applicable consumer law.

8. Damaged Parcels or Incorrect Items

Please inspect your order after delivery.

If your parcel arrives damaged, an item is missing, or you receive an incorrect product, contact us as soon as reasonably possible and provide:

Your order number.
A description of the issue.
Photographs of the parcel or product, where helpful.

We will investigate and explain the available resolution.

Your statutory rights regarding faulty, damaged, or misdescribed goods will not be affected by this policy.

9. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and the applicable rules.

Where such charges apply, responsibility for payment will depend on the shipping arrangement, the information provided at checkout, and applicable law.

We will communicate any charges that we are required to disclose before purchase. Please check your country's import requirements if you are ordering from outside the United Kingdom.

10. Changes and Cancellations Before Dispatch

If you wish to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request if the order has not yet been processed or dispatched. However, changes cannot be guaranteed once fulfilment has started.

If your order has already been dispatched, you may need to follow our Refund and Return Policy.

Your statutory cancellation rights for eligible online purchases remain unaffected.

11. Delivery Issues Outside Our Control

Occasionally, delivery may be affected by circumstances outside our reasonable control, such as severe weather, transport interruptions, or other major disruptions.

We will take reasonable steps to assist you and communicate relevant updates.

Nothing in this section excludes or limits any responsibility or consumer right that cannot lawfully be excluded or limited.